Established in 2002 through the merger of Lake Shore Health Care Center in Irving, NY and Tri-County Memorial Hospital in Gowanda, NY, TLC Health offers an array of health services, including hospital, emergency, primary care, long term, home health, dental, mental health and chemical dependency services. Tri-County Memorial Hospital and Lake Shore Health Care Center, members of TLC Health Network, are committed to quality service, driven by a dedication to caring.
TLC Health manages two hospital facilities and several clinics. Including movable and clinical equipment, they service approximately 3,000 pieces of equipment and generate approximately 600 work orders per month.
Before implementing a computerized facilities maintenance system, TLC Health Network was dealing with the difficulties of multiple work orders for the same job and tracking the completion of work orders, as well as a general lack of organization of their entire work order process. They came to the decision that a computerized work order management system would help their plant operations and clinical engineering department strategically assign work orders and monitor the overall equipment repair process.
TLC’s main objective is to be responsive to their internal and external customers’ equipment repair needs, cost effective, and organized in maintaining their facility and the organization’s assets.
Q Ware has allowed TLC to eliminate paper work orders, streamline their work order process from origination to completion, and reduce duplication of work orders in a cost effective and professional package. Q Ware has also allowed TLC Health to target daily work to the appropriate staff. It also provides the ability to manage a real-time view of the status and progress of work completion. Additionally, TLC Health is now afforded an efficient method, through e-mail, to update the work order requester until the completion of the work.
Immediately, they saw a return on their investment through a reduction of duplication efforts, improvement to customer service, and better management oversight.
Work Order Module
Preventive Maintenance Module
Inventory Management Module
Asset Management Module
Event Scheduling Module
Mobile Work Order Management
What's Included With Q Ware?
Software Setup Process